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My previous backpack was the same in blue. It took 6-7 years in daily use until the side zipper started to falter. I bought a similar one because this backpack is just the best. Sturdy back that fits perfectly on a 165cm long woman's back. I like the design of the backpack, which is not a hanging sling even if it is completely empty.
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Nice Products but poor package for delivery. This backpack is Box construction that prevents the pack from collapsing. However, it was packed in paper bag only. The backpack was collapsed seriously during delivery from Finland to HK. I don't know how to fix it back to original shape.
Please contact our customer service to resolve the issue.