Aalto Group Oy / Heavylightstore
VAT number: FI17022863
Purchasing at online store
You can purchase products at our online store if you are over 18 years old.
After making the order and accepting these terms and conditions, you get a binding order confirmation by e-mail. Heavylightstore reserves the right to change prices and terms and conditions case by case.
The buyer is responsible of his/her own account and password. The buyer gives right information when making the order.
Buying takes place at the checkout of the online store and is directed to the web page of the selected payment method after clicking "Send order".
The payment methods available:
Some of the products of Heavylightstore online store may have payment method limitations. The possible limitations are shown on the product page and at the checkout.
All the payment connections are secured by SSL method. When using Visa Electron, its Verified by Visa service must be activated. All the credit card payments are verified, and if the verification is not successful, Heavylightstore reserves the right to cancel the order. Heavylightstore does not save credit card information in its database but it is handled and saved in the secured Verified by Visa system by Nets.
For the web bank payments, you need a username and passwords from your bank.
The price of a product is the one that shows in the online store at the moment of purchasing. Delivery and handling fees start from 4,90 € for parcel deliveries in Finland. Pick up orders are cost-free. The fees are shown in the shopping cart. Heavy or large deliveries can have extra fees. The possible extra fees are shown at the checkout next to the selected delivery method. For the orders going outside Finland, we add delivery and handling fees depending on the order. The price of the delivery to selected country is shown at the checkout.
If the products are delivered outside EU, the buyer is responsible of eventual customs, importation and other fees. Customs practices vary by countries. You find more information at local customs. If the product needs to be customs cleared, the buyer is responsible for every cost related and understands that customs declaration can cause delays in delivery.
Heavylightstore reserves the right to cancel the order in case of obvious pricing errors, in other words when the declared price differs significantly from the actual price of the product.
Examples of obvious pricing errors:
- the price is 0,00 € or there is no price at all
- if the price of the tent worth of hundreds of euros is 39,90 €, for example (comma mistakes)
In these cases, the erroneous price differs so much from the actual price that the customers can reasonably be supposed to undestand that there is an error.
Heavylightstore packs the orders principally in 1-3 working days. The customer can also pick the order up at the physical store. In this case, the customer gets an e-mail when the order is ready to be picked up, usually in 1-2 working days.
The delivery time depends on the product, its availability and delivery address. The estimated delivery time can be found at the product page. The delivery times are based on the previous deliveries of the same brand from the supplier.
In Finland, the delivery time for Posti and Matkahuolto parcels is normally 1-2 working days. For the express parcels delivered abroad, it is 3-8 working days. When Heavylightstore posts the order, the buyer gets a tracking code by sms and e-mail. Item tracking at www.posti.fi and www.matkahuolto.fi.
If there is a significant delay in delivery, the customer service of Heavylightstore contacts the buyer by e-mail. Heavylightstore reserves the right to deliver separately products that have been ordered at the same time, if necessary.
If the product does not arrive within a reasonable time and our customer service has not contacted the buyer, we ask the buyer to contact us.
Heavylightstore reserves the right to cancel the order if necessary. In these cases, the payment is refunded within 14 days.
The guarantee time shows at the product page. The warranty does not cover product's normal aging process nor flaws caused by inappropriate use or insufficient maintenance.
Canceling and returns
The buyer has a right to cancel the order if it is yet to be delivered. If the buyer wants to cancel the order, he/she should contact the customer service by e-mail with the name, the address and the order number. Heavylightstore refunds the price of the order within 14 days.
The buyer has a right to return or change products within 30 days from its reception. The right does not concern personalized products, such as custom-made suits, engraved knives, and firearms and ammunition subject to authorisation. The product and the product package must be in its orginal condition, if it is possible to open the package without damaging it. Returning is free in Finland. The fees for the orders that have not been picked up are invoiced. The fees include the price of the delivery method, the return and the invoicing. If the products are returned from abroad (outside Finland), the customer pays the related costs.
If the original price of the order has entitled the customer to reduction of delivery fee, but with the return and the refund, the price decreases below the discount limit, the delivery fee will be added to the order according to the original delivery method and subtracted from the refund amount.
If the product is defective or damaged during delivery, the buyer must inform Heavylightstore customer service as soon as possible. Heavylightstore tries to change the defective product, but if it is not possible, Heavylightstore refunds the purchase price, including the price of the product and the delivery fees. The refund is made after verifying the flaw.
Heavylightstore respects the customers' privacy.
Customers' personal data are only used inside Heavylightstore, except for cases in which third parties carry out certain tasks, such as processing payments, sending items, or handling orders. In these cases, Heavylightstore only gives third parties the information that is necessary for the task in question.
Heavylightstore communicates customers' personal or other data to third parties for order handling purposes only. Heavylightstore does not sell, share nor lease data to third parties.
However, Heavylightstore reserves the right to communicate customers' personal and other data to authorities in cases of violation of law.
Buyers' names, contact information and other personal data are saved in the Heavylightstore customer register.
Heavylightstore can use buyers' personal data for marketing purposes. The customer has right to refuse the marketing whenever he/she wants.
Changing the terms and conditions
Heavylightstore reserves the right to change the online store, its practices and terms and conditions at any time. If the terms and conditions are changed, Heavylightstore informs about the changes on the home page of the online store. Changes only concern the orders made after that Heavylightstore informed about them on their home page.
Heavylightstore is not responsible for delays or damages caused by an event of force majeure, extraordinary event or circumstance beyond its control, such as
Heavylightstore is not responsible for indirect damages unless they are caused by gross negligence or willfull misconduct.
Applicable law and possible disputes
These terms and conditions are made respecting the Finnish law. Disputes between seller and buyer, unless resolved by negotiations between parties, are resolved in local court near the seller.
If disputes cannot be resolved by negotiations between parties, the matter can be referred to The Consumer Disputes Board (http://www.kuluttajariita.fi/en/).
Behore referring the matter to The Consumer Disputes Board, consumer should contact the Consumer Advisory Services (https://www.kkv.fi/en/consumer-advice/)